FREQUENTLY ASKED QUESTIONS
Rest assured, we take your privacy seriously. All orders are shipped in discreet, unbranded packaging with no indication of the product or brand on the outside. Only you will discover the elegant box and items inside once opened.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Please feel free to contact our Customer Care Team（admin@darkseductlingerie.com).
Free Standard Shipping on all orders — no minimum purchase required.
Each piece is carefully inspected before shipping. To ensure the health and safety of our clients, we do not accept returns or exchanges on non-defective items.
Our website is secured with advanced SSL encryption technology, and all payment transactions are processed through trusted, secure gateways. We also respect your confidentiality with discreet billing and packaging at every step.
Normally, an email with your tracking number will be sent to your account email address once the order is shipped out.
If you did not receive this email, you can check the following situations:
1. Please check whether the email address you used to placed the order is correct.
2. Please check your junk folder to see whether the email was misplaced.
3. Please check the order status in your account to see whether it is shipped.